Terms and Conditions
Index:
Article 1 – Definitions
Article 2 – Applicability
Article 3 – The offer
Article 4 – The agreement
Article 5 – Right of withdrawal
Article 6 – Obligations of the consumer during the reflection period
Article 7 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 8 – Obligations of the entrepreneur in case of withdrawal
Article 9 – Exclusion of right of withdrawal
Article 10 – The price
Article 11 – Compliance and additional warranty
Article 12 – Delivery and implementation
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Additional or different stipulations
Article 1 – Definitions
In these conditions the following terms have the following meanings:
1. Additional agreement: an agreement whereby the consumer products, digital content and / or
acquires services in connection with a distance contract and these matters, digital content and / or
services are provided by the entrepreneur or by a third party on the basis of an agreement between
that third party and the entrepreneur;
2. Reflection period: the period within which the consumer can exercise his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his commercial,
business, craft or professional activity;
4. Day: calendar day;
5. Digital content: data that is produced and supplied in digital form;
6. Duration agreement: an agreement that extends to the regular delivery of goods, services and / or
digital content for a period of time;
7. Durable data carrier: any tool – including e-mail – that the consumer or
enables an entrepreneur to store information that is addressed to him personally in a way that
future consultation or use for a period appropriate to the purpose for which the
information is intended and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the possibility for the consumer to withdraw from the
distance contract;
9. Entrepreneur: the natural or legal person who provides products, (access to) digital content and / or services
offers distance to consumers;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer
as part of an organized system for distance selling of products, digital content and / or
services, up to and including the conclusion of the agreement, exclusive or joint use
of one or more techniques for distance communication;
11. Model withdrawal form: the European form included in Appendix I of these conditions
model withdrawal form. Annex I does not have to be made available as the consumer
has no right of withdrawal with regard to his order;
12. Remote communication technique: means that can be used to close a
agreement, without the consumer and entrepreneur having to be in the same room at the same time
got together.

Article 2 – Applicability
1. These general terms and conditions apply to every offer from the entrepreneur and to every creation
agreement reached at a distance between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions becomes
made available to the consumer. If this is not reasonably possible, the entrepreneur will check before the
distance contract is concluded, indicate how the general terms and conditions at the
entrepreneur can be seen and that they become free of charge at the request of the consumer as soon as possible
sent.
3. If the distance contract is concluded electronically, it is possible to deviate from the previous paragraph and
before the distance contract is concluded, the text of these general terms and conditions
be made available electronically to the consumer in such a way that it is provided by the consumer
consumer can be easily stored on a durable data carrier. If this
is not reasonably possible, will be indicated before the distance contract is concluded
where the general terms and conditions can be consulted electronically and that they are available on
consumer request will be made electronically or otherwise free of charge
sent.
4. In the event that in addition to these general conditions also specific product or service conditions
apply, the second and third paragraphs apply mutatis mutandis and the consumer can agree
In case of conflicting conditions, always invoke the applicable provision that is most relevant to him
is beneficial.
Article 3 – The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be
explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products offered, digital content
and / or services. The description is sufficiently detailed

detailed to ensure a good assessment of the offer
enable the consumer. If the entrepreneur uses images, these are one
truthful representation of the products, services and / or digital content offered. Apparent
mistakes or obvious errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what the rights and obligations are
associated with the acceptance of the offer.
Article 4 – The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of
acceptance by the consumer of the offer and meeting the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur confirms
immediately receipt of acceptance of the offer electronically. As long as the reception
of this acceptance has not been confirmed by the entrepreneur, the consumer can enter into the agreement
dissolve.
3. If the agreement is concluded electronically, the entrepreneur will find appropriate technical and
organizational measures to safeguard the electronic transfer of data and ensure a
safe web environment. If the consumer can pay electronically, the entrepreneur will make appropriate arrangements
observe safety measures.
4. The entrepreneur can inform himself within legal frameworks whether the consumer is on
payment obligations, as well as all those facts and factors that are important for a
responsible entering into the distance contract. If the entrepreneur on the basis of this investigation
has good reasons not to enter into the agreement, he is entitled to motivate an order or
refuse an application or attach special conditions to the implementation.
5. The entrepreneur will at the latest upon delivery of the product, service or digital content to the consumer
following information, in writing or in such a way that it is accessible by the consumer
can be stored on a durable medium, enclose:
a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the way in which the consumer can exercise the right of withdrawal
or make a clear statement regarding the exclusion of the right of withdrawal;

c. information about guarantees and existing after-sales service;
d. the price including all taxes on the product, service or digital content; as far as
apply the costs of delivery; and the method of payment, delivery or execution of the
distance contract;
e. the requirements for terminating the agreement if the agreement has a duration of more
than one year or indefinite;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the event of an extended transaction, the provision in the previous paragraph applies only to the first delivery.
Article 5 – Right of withdrawal
With products:
1. The consumer can enter into an agreement regarding the purchase of a product during a
reflection period of at least 14 days without giving reasons. The entrepreneur may
ask the consumer about the reason for withdrawal, but do not oblige him to state his reason (s).
2. The cooling-off period referred to in paragraph 1 commences on the day after the consumer, or in advance by the consumer
designated third party, who is not the carrier, has received the product, or:
a. if the consumer has ordered several products in the same order: the day on which the
consumer, or a third party designated by him, has received the last product. The entrepreneur
is allowed, provided that he clearly informs the consumer about this prior to the ordering process
informed, refuse an order for multiple products with different delivery times.
b. if the delivery of a product consists of several shipments or parts: the day on which the
consumer, or a third party designated by him, has the last shipment or the last part
received;
c. for contracts for regular delivery of products during a certain period: the day
on which the consumer, or a third party designated by him, has received the first product.
For services and digital content that is not supplied on a tangible medium:
3. The consumer can conclude a service contract and a contract for the supply of digital content
has not been delivered on a material carrier for a minimum of 14 days without giving reasons
dissolve. The entrepreneur may ask the consumer about the reason for withdrawal, but not to
oblige statement of reason (s).
4. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.
Extended reflection period for products, services and digital content that has not been delivered on a tangible medium
do not inform

about right of withdrawal:
5. If the entrepreneur provides the consumer with the legally required information about the right of withdrawal or the
has not provided the model withdrawal form, the reflection period expires twelve months after the end
of the original reflection period determined in accordance with the previous paragraphs of this article.
6. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph
within 12 months after the commencement date of the original reflection period, the reflection period expires 14
days after the day on which the consumer received that information.
Article 6 – Obligations of the consumer during the reflection period
1. During the reflection period, the consumer will handle the product and packaging with care. He will
unpack or use the product only to the extent necessary to determine the nature, characteristics and functioning of
determine the product. The starting point is that the consumer may only handle the product
and inspect as he should in a shop.
2. The consumer is only liable for depreciation of the product that is the result of an
way of handling the product that goes further than allowed in paragraph 1.
3. The consumer is not liable for depreciation of the product if the entrepreneur does not accept it
before or at the conclusion of the agreement all legally required information about the right of withdrawal
has provided.

Article 7 – Exercise of the right of withdrawal by the consumer and costs thereof
1. If the consumer makes use of his right of withdrawal, he will report this within the cooling-off period
by means of the model withdrawal form or otherwise to the entrepreneur unambiguously.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the
consumer returns the product, or hands it over to (an authorized representative of) the entrepreneur. This is not necessary
not if the entrepreneur has offered to collect the product himself. The consumer has the
return period is in any case observed if he returns the product before the reflection period
expired.
3. The consumer returns the product with all accessories supplied, if reasonably possible
original condition and packaging, and in accordance with the reasonable and clear provided by the entrepreneur
instructions.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the
consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur is not
has reported that the consumer must bear these costs or if the entrepreneur indicates the costs themselves
the consumer does not have to bear the costs for return.
6. If the consumer withdraws after first expressly requesting that the provision of the service or
the supply of gas, water or electricity not made ready for sale in a limited volume
or certain amount starts during the reflection period, the consumer is the entrepreneur an amount
owed that is proportional to that part of the obligation that the entrepreneur has fulfilled on
the moment of withdrawal, compared to full compliance with the commitment.
7. The consumer does not bear any costs for the performance of services or the supply of water, gas or
electricity, which has not been made ready for sale in a limited volume or quantity, or until delivery
of district heating, if:
the entrepreneur the consumer the legally required information about the right of withdrawal, the
reimbursement of costs in case of withdrawal or has not provided the model withdrawal form, or;
b. the consumer does not explicitly request the commencement of the performance of the service or the supply of gas,
has requested water, electricity or district heating during the reflection period.
8. The consumer does not bear any costs for the full or partial delivery of non-material items
digital content supplied on the carrier if:
a. he has not expressly consented to the commencement of the
fulfillment of the agreement before the end of the reflection period;
b. he has not acknowledged that he loses his right of withdrawal when giving his consent; or
c. the entrepreneur has failed to confirm this statement from the consumer.
9. If the consumer exercises his right of withdrawal, all additional agreements of
dissolved by operation of law.
Article 8 – Obligations of the entrepreneur in case of withdrawal
1. If the entrepreneur makes the notification of withdrawal by the consumer possible electronically,
he will immediately send a confirmation of receipt after receipt of this notification.
2. The entrepreneur reimburses all payments from the consumer, including any delivery costs by the
entrepreneur charged for the returned product, without delay but within 14 days
following the day on which the consumer remembers him

oeping reports. Unless the entrepreneur offers it
to collect the product himself, he may wait with repayment until he has received the product or until the
consumer demonstrates that he has returned the product, whichever is earlier.
3. The entrepreneur uses the same payment method that the consumer has used for repayment, unless
the consumer agrees to another method. The refund is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest
standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method
Pay.
Article 9 – Exclusion of right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but only if
the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
1. Products or services the price of which is subject to fluctuations in the financial market on which the
entrepreneur has no influence and which may arise within the withdrawal period;

2. Agreements concluded during a public auction. A public auction is understood
a sales method in which products, digital content and / or services are provided by the entrepreneur
offered to the consumer who is personally present or is given the opportunity to be personally present
are at auction, under the direction of an auctioneer, and where the successful bidder is required to
purchase products, digital content and / or services;
3. Service contracts, after full performance of the service, but only if:
a. the performance has begun with the express prior consent of the consumer; and
b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has
has fully executed the agreement;
4. Package travel as referred to in Article 7: 500 BW and passenger transport contracts;
5. Service contracts for the provision of accommodation, as in the contract a
certain date or period of execution is provided and other than for residential purposes,
freight, car rental and catering services;
6. Agreements related to leisure activities, as in the agreement a specific date or
period of implementation is provided for;
7. Products manufactured according to consumer specifications, which are not prefabricated and which are
manufactured on the basis of an individual choice or decision of the consumer, or which is clearly for a
specific person are intended;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products that are not suitable for health protection or hygiene reasons
are returned and the seal of which has been broken after delivery;
10. Products that by their nature are irrevocably mixed with other products;
11. Alcoholic drinks, the price of which was agreed when the contract was concluded, but
whose delivery can only take place after 30 days, and on which the actual value depends
fluctuations in the market on which the entrepreneur has no influence;
12. Sealed audio, video recordings and computer software, the seal of which is after delivery
broken;
13. Newspapers, magazines or magazines, with the exception of subscriptions to these;
14. The delivery of digital content other than on a tangible medium, but only if:
a. the performance has begun with the express prior consent of the consumer; and
b. the consumer has declared that he will lose his right of withdrawal.
Article 10 – The price
1. During the period of validity stated in the offer, the prices of the products offered
and / or services not increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can provide products or services whose prices are tied
fluctuations in the financial market and over which the entrepreneur has no influence, with variable
offer prices. This bondage to fluctuations and the fact that any prices stated
target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only allowed
if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if
the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the power to terminate the contract with effect from the day on which the
price increase takes effect.
5. The prices stated in the offer of products or services include VAT.
Article 11 – Fulfillment of the agreement and additional guarantee
1. The entrepreneur guarantees that the products and / or services comply with the agreement, the

in the
offer stated specifications, to the reasonable requirements of reliability and / or usability and to the
date of the conclusion of the agreement existing legal provisions and / or
government regulations. If agreed, the entrepreneur also guarantees that the product
is suitable for other than normal use.
2. An additional limited warranty provided by the entrepreneur, his supplier, manufacturer or importer
never the legal rights and claims that the consumer under the contract

the entrepreneur can assert if the entrepreneur has failed to fulfill his part of
the agreement.
3. An extra guarantee is understood to mean every obligation of the entrepreneur, his supplier, importer
or producer in which it grants to the consumer certain rights or claims that go beyond
what it is legally obliged to do if it has failed to perform its part of the
agreement.
Article 12 – Delivery and implementation
1. The entrepreneur will take the greatest possible care when receiving and with the
execution of orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. Subject to what is stated in article 4 of these general terms and conditions, the
entrepreneur executing accepted orders expeditiously, but no later than within 30 days,
unless another delivery term has been agreed. If delivery is delayed, or if
the consumer cannot receive or can only partially execute an order
no later than 30 days after he has placed the order. In that case, the consumer has the right
to dissolve the agreement at no cost and entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will pay the amount that the consumer has paid
repay without delay.
5. The risk of damage and / or loss of products rests with the entrepreneur until the time of
delivery to the consumer or a pre-designated and announced to the entrepreneur
representative, unless expressly agreed otherwise.

Article 13 – Payment
1. Unless otherwise provided in the agreement or additional terms and conditions, the by
amounts owed by the consumer must be paid within 14 days of the commencement of the
reflection period, or in the absence of a reflection period within 14 days after the conclusion of the
agreement. In the event of an agreement to provide a service, this period commences on the
day after the consumer has received the confirmation of the agreement.
2. When selling products to consumers, the consumer may never in general terms and conditions
be obliged to pay in advance of more than 50%. When prepayment is negotiated, the
consumer does not assert any rights regarding the execution of the order in question or
service (s), before the stipulated advance payment has been made.
3. The consumer has the obligation to immediately report inaccuracies in payment details provided or stated
entrepreneur to report.

Article 14 – Complaints procedure
1. The entrepreneur has a well-publicized complaints procedure and handles the complaint
in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted within a reasonable time after the consumer has received the
has discovered defects, must be fully and clearly described and submitted to the entrepreneur.
3. Complaints submitted to the entrepreneur will be counted within a period of 14 days from the date
of receipt answered. If a complaint requires a foreseeable longer processing time, the
entrepreneur replied within the period of 14 days with a notification of receipt and an indication
when the consumer can expect a more detailed answer.
4. The consumer must in any case give the entrepreneur 4 weeks to submit the complaint to each other
resolve consultation. After this period, a dispute arises that is subject to the dispute settlement.

Article 15 – Disputes
1. On agreements between the entrepreneur and the consumer on which these general terms and conditions
only Dutch law applies.

Article 16 – Additional or different stipulations
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the
are and must be recorded in writing or in such a way that they are accepted by the
consumers can be stored in an accessible manner on a durable medium.